وظائف بنوك
Call Center operations agent / Outsource
وظائف بنك CIB - سي اي بي
المحافظة المطلوب فیها كل المحافظات
Responsible for handling inbound/outbound calls professionally in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to callers
- Area
- COO
- Department
- Call Center
- Locations
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Smart Village, 6th of October - Qualifications
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Qualifications & Experience
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Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
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No minimum years of experience required.
Skills
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Excellent command of English language beside Arabic.
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Fast typewriting in English language beside Arabic to join social media team.
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Must be adept in use of basic software such as MS Office, Internet, e-mail and Access.
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Reliable, energetic and cooperative.
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Excellent communication skills.
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- Responsibilities
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Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
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Responsible
for handling inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers. -
Responsible for posting contents on CIB official social media platforms in a specific timings & within the agreed quality levels.
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Apply appropriate actions to effectively control a telephone call/social media interaction that improve the call average handling time/ interactions average response time.
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Handle complaints with concerned branches until full settlement and report to be submitted to supervisor.
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Liaise with other departments to ensure proper closure of pending customers inquires/requests. Ensure high service quality during inbound/outbound calls/social media interactions, and handle customer’s complaints according to the call center approved standards.
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Achieve cross-selling set targets on monthly basis, and contribute in achievement of the call center target.
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Participate in responding to the audit report by providing the needed documentation.
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Assist in fulfilling the targeted profitability with regular assessment to improve any deficiency.
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Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
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File carefully the department copies to maintain proper and efficient archiving
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- Keywords
- Call Centrer