وظائف بنوك

Customer Insights Analyst - Smart Village

الاثنين 05 نوفمبر 2018

CEO Area

Department

Data Science and Advanced Analytics

Locations

Smart Village, 6th of October

Years Of Experience

From 1 To 3 Years

Qualifications

Qualifications & Experience

Mathematics or Statistics Bachelor’s degree or higher with 1 - 3 years previous work experience in customer insights or customer intelligence related jobs
Highly motivated team player with strong presentation skills
Experience in banking industry would be a plus
Basic understanding of business financials, ROI and profitability concepts
Passion for analytics

Skills

Professional fluency in English plus outstanding verbal, written communication and presentation skills
Excellent Microsoft Excel skills
Good knowledge of SQL programming
Ability to present complex information in simple terms with clear recommendations based on data insights
Strong customer focus mentality
Outstanding data interpretation skills and attention to detail
Ability
to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities
Problem solver with a can do attitude

Responsibilities

Roles and Responsibilities

1. Analyze raw data, draw meaningful conclusions and generate actionable insights

2. Propose appropriate measurement methods to understand campaign performance according to the generated statistical data

3. Identify opportunities to drive customer value based on actual behaviour through different channels

4. Review customer data for trends, patterns, and casual analysis to assist in understanding customer’s activity

5. Perform data-driven analysis of marketing campaigns to determine business impacts

6. Design, enhance, and distribute marketing reports that clearly communicate business results according to proper data analysis

7. Summarize data and analysis in a simple and concise format

8. Analyze and interpret information from multiple data sources and business stakeholders to identify actionable insights

Policies, Processes and Procedures

9. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day management

10. Follow the day-to-day operations related to own jobs in the department to ensure continuity of work

Compliance

11. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks

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